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  • One of the components of the Internet connection on your computer is a built-in set of instructions called TCP/IP. TCP/IP can sometimes become damaged or corrupted. Follow these instructions if you can't connect to the Internet and you've tried all other methods to resolve the problem.
  • 1. Click Start.
  • 2. Type Command.
  • 3. Right click Command Prompt.
  • 4. Click Run as administrator.
  • 5. Enter netsh int ip reset in the command console.
  • 6. Press Enter.
  • 7. Wait while TCP/IP is reset.