Click each step to see the action. You can also click the picture or use the arrow keys.

  • Heads Up! Resetting your Valérie modem to its original factory settings might be necessary when your modem does not appear to be working properly. Resetting the modem will erase all personalized settings.
  • 1. Press and hold the Reset button on the side of your Valérie modem for 5 seconds.
  • 2. Wait until all 3 LED lights on the front of your modem are white, and Home Internet: Connected is displayed.
  • 3. Open a web browser and follow the online instructions.